We work from Monday to Saturday 8 : 00 to 17 : 00, if the line is busy or nonworking time.

In order to further improve product quality, improve the electrical and Mechanical Group Limited company's products in the international, domestic market position and the user 's credibility, true implementation" to give customers the convenience, the difficulties for themselves " principle of service. We solemnly to the vast numbers of users from all walks of life, released the following statement:

A. Strengthen the pre-sale, sale, after sale service, 24 hour service, service, service, service life, carry out in the product manufacturing, installation, commissioning, overhaul the entire process; to ensure that products manufactured to meet the appropriate standard or technical conditions stipulated in the contract, and so that the factory products 100% pass rate.

Two. Supporting key projects for the equipment and products, ensure that required under the contract : quality and quantity, even if accurate delivery, in need of technical services professional and technical service personnel will participate in the acceptance and guiding installation, commissioning work, until the normal operation of equipment.

Three. The received user request to resolve product problems in application notice, group company local sales companies or local service arrived on the scene within 12 hours of service; company within 4 hours to reply; if the scene to solve, group company to ensure that within 24 hours to send technical service personnel, and achieve the quality of solutions, service personnel do not leave.

Four. Ensure the cash products "Three Guarantees" the provision of services, products in the "Three Guarantees" the service period is a product quality problem, strictly perform the contract obligations. Where the "Three Guarantees" period of the products, if the user needs to repair service, guarantee to provide repair services.

Five. If the user needs to undertake the technology grooms, the company will spare no efforts to help the user training operation, maintenance, repair and other relevant personnel, and focus on the user visits, quality tracking.

Six. Regularly hold user informal discussion, and the customers letter calls, visits and other information, timely delivery, analysis, processing board, feedback, and according to user needs to improve product performance, improve product quality.

Seven. At any time to meet the demand side of the spare, spare parts requirements.

Eight. In either case, we shall not for any reason for the buyer. This letter will become an integral part of the contract, and the contract have the same effect.